What is My Homecare?

My Homecare is an online tool that allows you and your family to have greater choice and control of your home support services online. You can easily search for available services, schedule and track your preferred care times, book extra help, choose your own HealthCare NZ Certified Support Workers to best match your needs, and share information about your care plan with your loved ones. 

Funded care or private care?

Depending on your situation, care may be funded by ACC or your DHB, or paid for privately. Either way, My Homecare allows you to choose from the same experienced, friendly support workers and receive the same high quality care.

Real Choice. Real Care. Real Peace Of Mind.

Real Choice

• Gives you the choice to direct your own care and support 
• You and your family can choose your Support Workers, change your support times to choose how and when you want to receive services and book in extra support
• My Homecare is FREE to all HealthCare NZ's Clients 

Real Care

• Our Certified Support Workers are trained, qualified and security-checked,and are carefully selected to match your needs
• You get personalised and clinically approved support plans as necessary, created with you in the driver’s seat
• We are on call 24/7 and your Service Facilitator will have regular check ins with you

Real Peace Of Mind

• Since 1988, we’ve been New Zealand’s trusted experts in aged care services, illness, injury & disability support
• You have the choice to share information about your care plan with your loved ones
• Your loved ones can be invited to view your calendar or have full access 24/7 to manage care services on your behalf
• Making it easy to be heard, give us instant feedback without picking up the phone

How does it work?

It's easy to use My Homecare - you have the option to view, use or share it. The choice is up to you, you can use it as much or as little as you want.

VIEW

• You will be able to view your care calendar for a whole month - both past and present appointments are visible, as well as cancelled shifts
• There is also a summary of recent visits which details date, time, Support Worker and type of care

USE

• You can manage your own schedule, change date, start & end time, duration, and the services required, or book any additional care you may need
• You can choose your own qualified Support Workers within your area, look into their profiles - their location, skills, qualifications, driver license details and their availability
• You can add any feedback about a particular shift without picking up the phone

SHARE

You can invite loved ones to view or manage your support services. They can have limited or full access 24/7 to manage your care services on your behalf.

VIEW USER GUIDE